Information We Receive

We may collect personal information that you choose to provide, including your name, contact details, billing and delivery information, order history and communication preferences.

We may also collect certain technical information through our website to help improve your digital experience, such as browsing behaviour, device information and website performance data.

How We Use Your Information

We use your information only to support your journey with Healing Earth. This may include processing orders, arranging delivery, responding to enquiries, improving our website, sharing relevant updates and providing a more considered experience.

We do not sell or trade your personal information.

Sharing of Information

Where necessary, we may share essential information with trusted service partners who help us fulfil your order or deliver our services, including payment providers, couriers, technology partners and professional advisors. We may also disclose information where required by law or to protect the rights, safety and integrity of Healing Earth, our clients and our community.

Security & Stewardship

Your information is held with care and protected through appropriate digital and operational safeguards. We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, support your relationship with us, meet legal requirements and maintain accurate business records.

International Use

As Healing Earth serves a global community, your information may, where necessary, be processed or stored outside your country of residence. When this occurs, we take reasonable steps to ensure that your information remains protected and handled with the same standard of care.

Your Rights

You remain in control of your personal information. You may request access to your information, ask for corrections, update your preferences or request that your information be removed from our records, subject to any legal or operational requirements.

To contact us regarding your personal information, please write to: communications@healingearth.co.za